Water and Sewer

Responsibilities

The Water and Sewer Division is responsible for maintaining all water and sewer lines throughout the City. Water, sewer, and meter repairs are handled through this division.

For Water, Sewer, and Sanitation service, please download and fill out the City of Hapeville Utilities Application (PDF).  Proof of ownership or lease, state-issued photo id, and deposit are required for all new accounts.  Accounts will not be opened if any piece of required documentation is missing.  

Water/Sewer Department Responsibilities

 It is the City of Hapeville Water Department’s responsibility to maintain water mains and water service lines from the main up to (including) the water meter. The water service line from the meter to the property is the responsibility of the property owner. More Information (PDF)

Request Past Utilities Bills

If you would like to request a copy of a past utility bill, please, click here.

Stormwater Utility Fee

On August 2, 2016, the Mayor and Council of the City of Hapeville passed Ordinance 2016-20, thereby establishing a Storm Water Utility (PDF) for the City of Hapeville. Please select the following link for a list of Frequently Asked Questions (PDF). If you would like to appeal (PDF) your Storm Water Utility Fee or need additional assistance, please contact Lemuel Eubanks at 404-669-2120. Stormwater Projects (PDF)

Water Credit/Discount Policy

This is an update to our policy concerning the issuance of credit toward water bills. We understand that water leaks occur with little or no warning, which may cause financial difficulty. However, the City of Hapeville must purchase our water from the City of Atlanta and maintain our infrastructure. This is accomplished with monies from our water billing. Our new policy will be as follows; Water Policy (PDF)

Toilet Rebate Program

The City of Hapeville Water Department offers a Toilet Rebate Program to encourage customers to replace older, inefficient toilets and install low-flush toilets. Eligible customers will receive a $100 rebate for installing an approved Watersense Certified high-efficiency toilet. These toilets use 1.28 GPF or less and have received the WaterSense Certification. The customer must provide receipts and/or invoices showing the purchase of the toilet, and their water account must be in good standing.

For more information, contact Lemuel Eubanks at 404-669-2122 or visit https://northgeorgiawater.org/conserve-our-water/toilet-rebate-program/

Sewer Backflow Preventers

The City of Hapeville Water Department would like to take a moment to tell residents and businesses about sewer backflow preventers. Any structure, attached to a municipal sewer main, at or below street level, should have a sewer backflow preventer installed on their service lateral to help protect the property. This device helps to prevent the possible flooding of premises in the case of a sewer stoppage in a mainline. The Water Department strongly encourages property owners to install these devices in "at-risk" areas. If you have any questions, feel free to email Lemuel Eubanks or call 404-669-2122.

Stormwater and Environmental

Clean Water Campaign Household Hazardous Waste Brochure (PDF)               

Oil Recycling (PDF)                                                                    

https://cleanwatercampaign.org/protect-our-water/general-industrial/

Helpful Reading Materials:

  1. Where do I pay my utility bill?